Banks don’t often enter the spotlight, but the entire industry pays attention when they do. At the prestigious Banks and Other Financial Institutions BAFI Awards 2024, Zenith Bank was crowned ‘Bank of the Year’ and ‘Retail Bank of the Year,’ reaffirming its place as a force in the banking industry. This is the second consecutive year the bank has held this prestigious award.
Clinching’ Bank of the Year’ and ‘Retail Bank of the Year’ at the recent ceremony held at the Lagos Continental Hotel, Victoria Island, Lagos, was the reward for Zenith Bank’s relentless efforts to redefine banking excellence and consistently put their customers first.
That isn’t the first time the bank has made headlines. In recent years, it has garnered a slew of awards, including one of the most coveted and widely regarded awards in the banking industry— ‘The Best Bank in Nigeria’ by Global Finance Magazine at The Banker’s Bank of the Year Awards 2024 held in London. Zenith Bank has also received commendations for its strong corporate governance and commitment to sustainable banking practices.
Its consistency makes this win at the recent BAFI awards even more impressive. The bank continues to raise the bar yearly, setting new benchmarks in customer service, operational efficiency, and product management. The commercial bank has also been committed to financial inclusion, mainly through SME-friendly products and services to support small businesses.
Among those steering the Zenith Bank towards this win was the Group Managing Director/CEO, Dame (Dr.) Adaora Umeoji, OON. Since taking over leadership, Adaora Umeoji has continued to push for operational efficiency and better customer experience. Her leadership has been instrumental in steering the bank through continuous financial progress.
The MD/CEO has dedicated the recent awards to the bank’s founder, Dr. Jim Ovia, CFR, whose leadership laid the foundation for this success, the staff’s commitment, and the loyal customers who trust Zenith Bank.
About BAFI Awards
The Banking and Finance Industry (BAFI) Awards are the standard for excellence in the Nigerian financial sector. The annual awards spotlight the financial institutions driving the industry forward.
The categories span corporate banking to retail services, with awards celebrating institutions excelling in customer service and financial performance. The judging panel at BAFI, composed of industry experts, evaluates market share, growth, operational efficiency, and the impact banks have on the community before making final decisions.
